At 1xwin, your personal data is handled with care, transparency, and respect. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you hold as a data subject under applicable privacy law.
Six core principles guide how 1xwin handles personal data — from collection through to retention and deletion. These are not aspirations; they are operational standards.
All personal data processed by 1xwin is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised personnel operating on a strict need-to-know basis.
1xwin does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing or advertising purposes — ever. Your data belongs to you, not to our commercial partners.
We only collect personal information that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively or retain it longer than required by law or operational necessity.
You have the right to access, correct, export, restrict, and request deletion of your personal data. These rights are actionable — not just listed for compliance. Our support team processes data rights requests within 30 days.
This Policy is written in plain, professional English — not intentionally obscured legal language. We want every 1xwin player in Kuala Lumpur, Penang, Johor Bahru, and beyond to genuinely understand how their data is managed.
We will only send you marketing communications if you have opted in to receive them. You may withdraw consent at any time via your Account settings or by contacting support — and we will action your request within 48 hours.
This Privacy Policy ("Policy") is issued by 1xwin ("we", "us", "our", "the Platform") and governs the collection, use, storage, disclosure, and protection of personal data submitted by or collected from users ("you", "the User", "Data Subject") of the 1xwin website and associated services accessible at https://1xwin.cam.
1xwin is committed to protecting your privacy in accordance with applicable personal data protection laws and internationally recognised data protection principles. This Policy applies to all personal data we process in connection with the provision of our online sports betting, live casino, and associated gaming services to players located in Malaysia and other supported jurisdictions.
By accessing the 1xwin Platform, registering an Account, or otherwise providing personal data to us, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the Platform immediately.
Note for Malaysian Players: This Policy is designed to address the data rights and privacy expectations of users in Malaysia, including those located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. We process your data in accordance with applicable regulations governing online platforms serving Malaysian users.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, identity card number, email address, phone number, device identifiers, and financial information. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, alteration, retrieval, use, disclosure, transfer, or deletion. |
| "Data Controller" | 1xwin, being the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of 1xwin pursuant to a data processing agreement, such as payment processors and KYC service providers. |
| "Consent" | A freely given, specific, informed, and unambiguous indication by you, through a clear affirmative action, agreeing to the processing of your Personal Data for a specified purpose. |
| "Cookie" | A small text file placed on your device by the Platform to store session or preference information as described in Section 10 of this Policy. |
1xwin collects Personal Data across several categories, depending on how you interact with the Platform. The categories of Personal Data we may collect include, but are not limited to, the following:
Personal Data is collected through the following mechanisms:
1xwin processes Personal Data on the basis of one or more of the following legal grounds, depending on the category of data and the purpose of processing:
| Legal Basis | Application |
|---|---|
| Contractual Necessity | Processing required to open and maintain your Account, process deposits and withdrawals, settle bets, and deliver the services described in our Terms & Conditions. |
| Legal Obligation | Processing required to comply with applicable law, including KYC/AML regulations, age verification requirements, and financial record-keeping obligations. |
| Legitimate Interests | Processing for fraud prevention, platform security, responsible gambling monitoring, and improving the quality and reliability of our services, where these interests are not overridden by your rights. |
| Consent | Processing for direct marketing communications and non-essential cookies, where you have provided freely given, specific consent that may be withdrawn at any time. |
1xwin uses the Personal Data we collect for the following purposes:
1xwin does not sell your Personal Data. We share Personal Data only in the circumstances described below, and only to the minimum extent necessary:
We engage third-party service providers to perform functions on our behalf, including payment processing (DuitNow, FPX, card processors), identity verification (KYC providers), fraud detection, cloud hosting, and analytics. All such third parties are contractually bound to process data only as instructed by 1xwin and to maintain appropriate security standards.
We may disclose Personal Data to regulators, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory directive — including in connection with AML/CTF obligations.
In the event of a merger, acquisition, or sale of all or substantially all of 1xwin's assets, Personal Data held by 1xwin may be transferred to the successor entity. You will be notified prior to any such transfer and will have the option to request deletion of your Personal Data if the successor's privacy practices materially differ from this Policy.
We may share your Personal Data with third parties where you have provided express, informed consent to such sharing for a specific purpose not otherwise covered by this Policy.
No Sale of Data: 1xwin will never sell, rent, or commercially transfer your Personal Data to advertising networks, data brokers, or any third party for their own commercial purposes. This commitment is unconditional.
1xwin retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of Account plus 5 years post-closure (AML regulatory minimum). |
| Financial Transaction Records | Minimum 7 years from date of transaction as required by applicable financial record-keeping regulations. |
| Betting History | Duration of Account plus 3 years post-closure for dispute resolution purposes. |
| Support Communications | 3 years from date of last interaction, unless related to an unresolved dispute. |
| Marketing Preferences | Until you withdraw consent, or 2 years of Platform inactivity, whichever is earlier. |
| Technical & Device Logs | 90 days for operational security logs; 12 months for fraud investigation logs. |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised. Where full deletion is not technically feasible due to backup systems, data will be isolated from active processing until deletion is possible.
1xwin implements appropriate technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, destruction, or alteration. Our security framework includes, but is not limited to:
Notwithstanding our security measures, no transmission of data over the internet or storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 1xwin will notify affected users without undue delay in accordance with applicable notification obligations.
You are responsible for maintaining the security of your Account credentials. If you suspect your Account has been compromised, contact us immediately at [email protected] (plain text — not a link).
1xwin uses cookies and similar tracking technologies to operate the Platform, improve user experience, and analyse usage patterns. The categories of cookies we use are as follows:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function — includes session authentication, security tokens, and load balancing. These cannot be disabled without impairing Platform functionality. |
| Functional | Remember your preferences such as language, odds format, and interface settings to improve your experience across sessions. |
| Analytics | Collect aggregated, anonymised data on how users interact with the Platform, including pages visited and session duration, to help us improve content and performance. |
| Marketing | Used to deliver relevant promotional content to users who have opted in to receive marketing communications. Only deployed with your explicit prior consent. |
You may manage your cookie preferences at any time through your browser settings. Please note that disabling certain categories of cookies may impair the functionality of the Platform. Marketing cookies are only placed with your prior consent, which you may withdraw at any time.
The 1xwin Platform integrates with a number of third-party service providers to deliver payment processing, identity verification, and related functions. These integrations may result in the transfer of limited Personal Data to those third parties as Data Processors acting on 1xwin's instructions. Third-party services relevant to Malaysian users include:
1xwin is not responsible for the privacy practices of third-party service providers beyond the data processing agreements in place. We encourage you to review the privacy policies of any third-party services you interact with directly.
Due to the international nature of 1xwin's technical infrastructure and service provider network, Personal Data collected from Malaysian users may be transferred to, stored in, or processed in jurisdictions outside Malaysia. Where such transfers occur, 1xwin takes appropriate steps to ensure that your Personal Data receives an equivalent level of protection as would apply under the laws of the jurisdiction from which data originates.
Safeguards applied to international transfers include contractual data transfer agreements incorporating internationally recognised standard contractual clauses, processor obligations equivalent to those required under applicable data protection law, and selection of processors certified to recognised information security standards where available.
Subject to applicable law, you have the following rights in relation to the Personal Data 1xwin holds about you:
To exercise any of the above rights, please contact us at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 calendar days. In cases of complexity or volume, we may extend this period by a further 30 days with notice.
Please note that certain rights are subject to exceptions. For example, the right to erasure may be limited where retention is required by applicable law (such as AML record-keeping obligations) or where data is necessary for the establishment, exercise, or defence of legal claims.
The 1xwin Platform is strictly intended for use by individuals who are 21 years of age or older. We do not knowingly collect Personal Data from individuals under the age of 21. All Account registrations are subject to age verification, and Accounts found to belong to persons under 21 will be immediately closed and associated Personal Data deleted (save for records required to be retained for regulatory compliance purposes).
If you are a parent or guardian and believe your child has registered an Account on 1xwin, please contact us immediately at [email protected] so that we can take prompt action to close the Account and remove any associated Personal Data.
Parental Controls: We recommend that parents and guardians install parental control or internet filtering software to prevent minors from accessing online gambling platforms. Several free tools are available for Android, iOS, Windows, and macOS devices.
1xwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, we will notify registered Account holders by email and/or by posting a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 1xwin processes your Personal Data, please contact our Data Protection team through the following channels:
For questions specifically relating to our Terms & Conditions or responsible gambling policies, please refer to the relevant pages accessible via the navigation menu. For responsible gambling support resources available to Malaysian users, please visit our Responsible Gambling page.
Effective Date: This Privacy Policy is effective as of 1 January 2026 and supersedes all previous versions published by 1xwin.
Have questions about how 1xwin handles your privacy? Our support team is available around the clock. Or explore our FAQ for quick answers.